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EPG Policy

NOW Digital currently provides an EPG on all of its local DAB multiplexes.

Ofcom, the regulator of broadcasting and telecoms in the UK stipulate that providers of an EPG must provide a policy which shows how they operate their EPG. This page represents how we operate our EPGs.

Arqiva DAB Electronic Programme Guide (“EPG”) listing policy

  • Arqiva Ltd
  • Now Digital Ltd
  • Now Digital (Southern) Ltd
  • Now Digital (East Midlands) Ltd
  • South West Digital Radio Ltd
  • Hereinafter collectively known as “Arqiva”

    1. Through five subsidiary companies, Arqiva operate a total of 19 local DAB multiplexes in Great Britain. Arqiva operates each of the EPGs in a fair, reasonable and non-discriminatory way. This policy sets out how we operate each of our EPGs.

    2. The DAB platform in the UK is not a proprietary one. It is possible for receiver manufacturers to implement various features as they see best. Most DAB radio receivers present the services available in an alphabetical list, others by multiplex, in order of the most listened to services or other conventions.

    3. Although Arqiva does not have exact sales figures, broadcasters should be aware that, for the reasons stated in clause 2, the majority of DAB Digital Radio receivers that have been sold, and are currently on sale in the United Kingdom do not support Arqiva’s EPG.

    4. A listing in Arqiva’s EPG is not essential for a listener to select a service on their radio. Furthermore, not all receivers are capable of displaying the EPG, and those that do may offer different levels of functionality. Arqiva cannot therefore make any warranty as to what functionality, if any, will be available to the end user.

    5. Arqiva’s EPG contains listings information for the current day, in addition to the next seven days. Each programme is able to be identified within the EPG with a time, date, name and short synopsis. Arqiva broadcasts EPG data in a carousel and does not discriminate between any of its broadcasters. No service is afforded any deliberate prominence over another.

    6. For the reasons stated in clauses 2, 4 and 5, it is not possible to allocate channel numbers to the services carried, nor is it possible to promote one service in preference to another. As stated in clause 2, it is a matter for receiver manufacturers as to how they display and implement the EPG data.

    7. The EPG operates using a small amount of capacity on DAB. Whilst the EPG is capable of displaying listings for a week, it may be necessary for Arqiva to limit the amount of information relating to a particular service if the consequence of not doing so would, in Arqiva’s opinion, be unacceptable impact to the performance of the EPG.

    8. Services that contract with Arqiva for capacity on a multiplex will be eligible to be included on the respective multiplex’s EPG, subject to signing an agreement with Arqiva in relation to the provision of information on the EPG. Services that are not broadcast on a multiplex are not eligible for inclusion on that respective multiplex’s EPG.

    9. Arqiva does not offer with an agreement to have listings information carried in the EPG any service level availability or any warranties regarding the services.

    10. Services included within the EPG have a duty to provide accurate and meaningful programming information. General commercial or other non-programme related advertising is not permitted.

    11. The Ofcom EPG Code requires that appropriate prominence must be given to Public Service Broadcasters (“PSB”). PSBs are defined as the digital versions of the BBC services, as well as the digital services of Channels 3, 4 and 5, Teletext and S4C Digital. None of these services are broadcast on any of Arqiva’s multiplexes and are therefore not included in Arqiva’s EPG. There are no radio services recognised as PSBs by Ofcom.

    12. The Ofcom EPG Code requires that EPG providers must make available information in relation to Television Access Services, such as subtitling, signing and audio description. As Arqiva does not feature television services in its EPG, it is not relevant for Arqiva to include such information. Should Arqiva carry television services in the future, it will revise its policy to include how it will make available information in relation to Television Access Services.

    13. Arqiva will make available a guide online regarding how to use the EPG. However, this will not be an exhaustive guide as there will be variations between manufacturers as to how the operation of the EPG works on individual radios.

    14. Arqiva will periodically consult with disability groups and radio manufacturers as to how Arqiva meets its obligations under the Ofcom EPG Code in relation to facilitating access to the EPG, and to how Arqiva can improve access.

    15. Arqiva’s EPG will support the Basic Profile elements and attributes as defined in the DAB binary EPG specification (ETSI TS 102 371 v1.3.1). Arqiva does not currently support the Advanced Profile elements and attributes as defined in the DAB binary EPG specification (ETSI TS 102 371 v1.3.1).

    16. Arqiva reserves the right to review this policy from time to time.

    17. This policy is effective from 1st August 2010 and remains in force indefinitely, until it is revised, replaced or withdrawn.  

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